Public
offer

01Terms and parties

Service / Site / okna-plastikovye.kz — an information and advertising internet resource of the Company, hosted on the domain https://okna-plastikovye.kz/, including the website, website pages, request forms, phone numbers, messengers, WhatsApp, CRM, call tracking, advertising, SEO materials and other communication channels intended to inform Users about glazing and window structure services and to technically organize communication between the User and one or more independent Contractors.

Company — Okna-Plast, the owner of the Site, domain, software and technical infrastructure, channels for attracting requests, advertising and SEO materials. The Company carries out the creation, development, SEO promotion, technical support and provision of access to the Site.

The Company does not provide services for the production of window structures, measurement, delivery, installation, adjustment and repair of windows, does not sell PVC profile, glass units, hardware, window sills and drip sills, is not a window factory, installation team or warranty center, does not act as an employer of measurers and installers and is not a party to the contract between the Client and the Contractor.

User / Client — a capable natural person, individual entrepreneur or legal entity using the Site to search for glazing services, window structures and/or to communicate with the Contractor.

Contractor / Partner — an independent person (window company, window manufacturer, dealer, measurer, installation team, window repair specialist, individual entrepreneur, LLP), which independently produces, sells, delivers, installs or repairs translucent structures for the Client on the basis of its own resources, qualifications, contract with the Client and/or actually established relations.

Request — an appeal of the User / Client generated through the Site, a phone call, WhatsApp, messenger, feedback form, call tracking or other communication channel specified on the Site. A Request is not a contract with the Company.

Site — an apartment, house, office, balcony, loggia or other premises of the Client where measurement, installation or repair of window structures is performed.

Product / Structure — windows, balcony frames, PVC and aluminum profile, glass units, window sills, drip sills, window reveals and hardware manufactured or installed by the Contractor for the Client.

Acceptance — the full and unconditional acceptance of the terms of this offer by the User / Client, expressed by any action aimed at using the Site or communication channels: a phone call, sending a Request, requesting a window calculation, calling a measurement specialist, a message in a messenger, provision of personal data or any other communication.

Contract — an agreement between the User / Client and the Company, concluded by accession to this offer.

02Adhesion to the offer and amendments

2.1. This document is a public offer. Use of the Site, making a phone call, sending a Request or any other communication through the Site's channels constitutes Acceptance of this offer.

2.2. From the moment of Acceptance, the User / Client is deemed to have acceded to this offer.

2.3. The Company has the right to make changes to this offer. The current version is posted on the Site. Continued use of the Site after the posting of a new version means the User's / Client's consent to such changes.

2.4. If the User / Client does not agree with the terms of this offer, they are obliged to stop using the Site and the communication channels posted on the Site.

03Subject of the contract

3.1. The Company provides the User / Client with access to the information and advertising resource okna-plastikovye.kz and the technical ability to send a communication to one or several Contractors.

3.2. The Company does not perform measurements of window openings, calculation of wind loads, or design of structures, does not carry out installation and does not control the quality of the work performed.

3.3. All work on the manufacture, delivery, installation and repair of window structures is performed exclusively by the Contractor, who independently determines the type of profile and hardware, the configuration of glass units, the installation technology, the manufacturing timeframes, the cost and the warranty terms.

3.4. The information on the Site is of an information, advertising and reference nature. The final terms, including the exact estimate and timeframes, are determined by the Contractor after the measurement specialist visits the Site.

04Specifics of the design of the Website and advertising materials

4.1. The User / Client understands and agrees that the Site may contain commercial, advertising, SEO-optimized and informational materials about services, including lists of works, descriptions of profile systems and glass units, approximate prices, online window calculators, promotions, warranties, reviews and other elements typical of a window company's website.

4.2. The placement of such materials does not mean that the Company independently provides services for the manufacture and installation of windows, is a window factory or a party to a work contract.

4.3. Materials posted on the Site may be provided by Contractors, prepared on the basis of open sources, SEO texts or advertising materials.

4.4. The services are provided by the Contractor who actually accepted the Client's request, performed the measurement, manufactured the structures, carried out the installation and accepted payment.

4.5. The use on the Site of the Okna-Plast brand, of wording about «our production», «our measurers», «our installers», warranties and other commercial elements is due to the requirements of SEO promotion (lead generation) and does not change the legal role of the Company as the owner of an information and advertising resource.

05One or several Contractors

5.1. The Company has the right to organize the transfer and/or routing of Requests to one or several Contractors.

5.2. Different areas (plastic windows, aluminium structures, glazing of balconies and loggias, window repair, replacement of seals, installation of window reveals and window sills) may be transferred to different Contractors of the relevant specialization.

5.3. The Company has the right to change the composition of Contractors and to distribute requests by geography (city districts), type of structures, workload of crews or other criteria.

5.4. Liability to the Client is borne by the Contractor who actually commenced the measurement, manufacture or installation at the Site.

06Permits, qualifications and materials

6.1. The Contractor is independently responsible for the qualification of measurers and installers, for compliance with construction norms and for the quality of the profile, glass units, hardware and installation materials (foam, tapes, fasteners) used.

6.2. The Service may contain information about the sale of windows, profile and components. The Company is not their manufacturer, importer or seller and is not responsible for their compliance with GOSTs and environmental standards.

6.3. The Company is not obliged to verify the certificates for window profile and glass units provided by Contractors.

6.4. The obligation to verify the status of the Contractor (presence of an individual entrepreneur/LLP, reviews, terms of the contract) lies with the Client.

07Procedure for performance of works

7.1. After the Request is sent, further interaction of the Client takes place directly with the Contractor.

7.2. The Contractor independently performs the measurement of openings, calculation of structures, manufacturing, delivery, dismantling of old windows and installation of new ones.

7.3. The Contractor independently draws up work contracts, specifications, work completion certificates, receipts and is responsible for fiscalization.

7.4. The Company is not present during measurement and installation and does not carry out acceptance of works.

08Obligations of the User / Client

8.1. The Client is obliged to independently verify the Contractor before making an advance payment (presence of an individual entrepreneur/LLP, reviews, terms of the contract).

8.2. The Client is obliged to provide the Contractor's crew with free access to the window openings on the day of installation, as well as to remove or cover furniture and appliances with film, since dismantling of old windows is a dusty process.

8.3. The Client is obliged to carefully check the window specification (openings, dimensions, type of profile and glass unit) before signing the contract with the Contractor.

8.4. The Client is obliged to accept the work upon its completion in the presence of the Contractor and to record claims on site.

09Obligations of the Company

9.1. The Company undertakes to ensure the availability of the Site okna-plastikovye.kz and communication channels with reasonable technical reliability.

9.2. The Company has the right to carry out SEO promotion, updating of price lists and calculators, routing of telephony and other communication channels.

9.3. The Company has the right to moderate the information posted on the Site, reviews and service cards at its own discretion.

9.4. The Company is not obliged to control the quality of installation, verify the reliability of the Contractor or participate in the settlement of disputes about the quality of windows.

10Obligations of the Contractor

10.1. The Contractor is obliged to provide accurate information about profile brands, hardware, glass units, prices and manufacturing times.

10.2. The Contractor is obliged to carry out installation in compliance with construction norms, GOST standards, safety regulations and technologies for working with mounting foam and tapes.

10.3. The Contractor independently bears warranty obligations to the Client for the elimination of drafts, freezing and adjustment of sashes.

10.4. The Contractor is not entitled to state to Clients that the Company is a manufacturer of windows or its employer.

11Cost and settlements

11.1. Use of the Site by the User / Client is free of charge.

11.2. Approximate prices, online window calculators, promotions and price lists on the Site are of a reference and advertising-informational nature.

11.3. The exact cost of a window can be calculated only after the measurement specialist visits the Client's Site.

11.4. Payment of the advance for the manufacture of windows and the additional payment for installation are made by the Client directly to the Contractor.

11.5. The Company does not accept payment for structures and is not a cashier or a guarantor of refunds for defective windows. The obligation to issue fiscal receipts, specifications and work contracts is borne by the Contractor.

11.6. Financing of the Site's operation is carried out through the placement of Contractors or the rental of requests (lead generation).

12Warranties

12.1. Any warranties specified on the Site (for the profile, glass units, hardware, installation seam) are provided exclusively by the Contractor or the manufacturer.

12.2. The Company does not provide warranty obligations for the quality of structures and installation.

12.3. Issues of eliminating drafts, freezing, adjustment and replacement of defective structures are resolved exclusively between the Client and the Contractor.

13Specific operational risks

13.1. The Client understands that measurement, production, and installation of window structures involve significant technical and operational risks.

13.2. The risks include: measurement errors by the surveyor (the window does not fit the opening), poor-quality installation seam (drafts, freezing), condensation, cracks in glass units due to thermal shock or improper installation of shims, sagging sashes, violation of GOST standards during installation, damage to window reveals, wallpaper, or furniture during dusty removal of old windows.

13.3. All risks, quality claims, and demands for compensation of damage relate exclusively to the relationship between the Client and the Contractor.

14Liability and allocation of risks

14.1. The Company is not a window factory, distributor of profile systems, installation crew, or warranty center.

14.2. The Company is not responsible for the quality of the profile, assembly of windows at the factory, manufacturing deadlines, quality of installation seams, heat loss, sound insulation failure, freezing of window reveals, or falling out of structures.

14.3. The Company is not responsible for the actions, delays, qualifications, or dishonesty of Contractors.

14.4. The Company does not compensate for losses for rework, replacement of structures, or repair of finishes damaged during installation.

14.5. Full material and civil liability for the safety of structures and installation rests with the Contractor.

15Claims procedure

15.1. All claims regarding defects, scratches on the profile, drafts, delivery deadlines, or refund of prepayment are made directly to the Contractor.

15.2. The Company has the right to facilitate communication by providing the Client with request logs upon request.

15.3. Such assistance does not constitute an admission of liability by the Company. A complaint to the Company does not create an obligation for the Company to replace windows or pay a penalty for the Contractor.

16Personal data and communications

16.1. The Client agrees to the processing of personal data by the Company for the operation of the Site, analytics, and routing of leads to the Contractor.

16.2. The name, phone number, window dimensions and address of the Site are transferred to the Contractor for a visit for measurement and installation.

16.3. The Company has the right to log and store call recordings for the purposes of quality control of lead generation and dispute resolution.

17Reviews and public statements

17.1. The Client has the right to leave reviews about the operation of the Service (calculators, website convenience, operation of forms).

17.2. Any reviews about the quality of windows, debris after installation or the behavior of installers must be addressed to the Contractor.

17.3. The Client does not have the right to publicly accuse the Company of poor-quality installation. In the event of posting such a review, the Company has the right to demand its removal.

18Information nature of materials

18.1. All materials of the Site, lists of services, price lists and window calculators are of an informational and advertising (SEO) nature.

18.2. The information on the Site is not a firm estimate for services.

18.3. The exact cost is calculated only after direct contact with the Contractor and a visit by the measurement specialist.

19Restriction of access and abuse

19.1. The Company has the right to restrict access to the Site in the event of spam or false calls for measurement specialists.

19.2. The Company has the right not to process Requests that contain inaccurate data or spam.

20Final provisions

20.1. This offer regulates access to the informational and advertising resource.

20.2. Relations regarding the direct manufacture, installation of windows and compensation for possible damage are regulated by legislation between the Client and the window company (Contractor).

20.3. The invalidity of an individual provision does not cancel the others.

20.4. Disputes between the Company and users are resolved through negotiations or in court. Disputes between the Client and the Contractor are resolved by them independently.

21Company details

Okna-Plast
Republic of Kazakhstan, Almaty